Refund policy
Refund & Damaged Items Policy
We do not accept returns or exchanges for unwanted or incorrectly ordered items. Because our products are made to order, we are unable to accept returns based on size, color, style, or change of mind.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery at dabouzihassan0@gmail.com.
Please include:
-
Your order number
-
A clear description of the issue
-
Clear photos of the product and the packaging
-
Any other information that may help us evaluate the problem
After reviewing your request, if the issue is confirmed, we may offer a replacement or appropriate compensation, depending on the circumstances. You will not be required to return the defective or damaged item unless we specifically request it.
Lost Packages
If your order is confirmed as lost in transit or cannot be delivered due to an issue with the shipping carrier, please contact us. We will review the shipment status and, when the loss is confirmed, provide an appropriate solution, which may include a replacement or compensation.
Please note that we are not responsible for delays caused by the shipping carrier, incorrect or incomplete shipping addresses provided by the customer, or packages marked as delivered by the carrier.
Order Issues
If you receive the wrong product, an incorrect size caused by a fulfillment error, or a product with a manufacturing or printing defect, please contact us within 7 days of delivery so we can investigate and make things right.
No Returns for Change of Mind
We do not accept returns or provide refunds for products that are correctly produced and delivered but are no longer wanted, do not fit as expected, or were ordered in the wrong size, color, or design.
Contact Us
For any questions or claims regarding damaged, defective, incorrect, or lost orders, please contact us at: