Shipping Policy

Last updated: September 14, 2026

At LONE AURA, we work with trusted fulfillment and shipping partners to produce and deliver your orders. Each product is made specifically for you after your order is placed.

1. Order Processing

Orders are typically processed and prepared for shipment within 2–5 business days after the order is placed.

Processing times may take longer during holidays, promotional periods, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

2. Shipping Times

Estimated delivery times depend on the destination, shipping method, product availability, and carrier.

Typical delivery times are approximately:

• United States: 3–8 business days after processing

• Canada: 5–10 business days after processing

• Europe: 5–10 business days after processing

• Other international destinations: 7–15 business days after processing

These are estimates and are not guaranteed delivery dates. Delays may occur due to customs, weather, carrier disruptions, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery destination, order, and selected shipping method.

From time to time, LONE AURA may offer free shipping promotions or other shipping discounts.

4. Tracking Your Order

When tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow some time for the tracking information to become active after the shipping confirmation has been sent.

5. Multiple Items in One Order

If your order contains multiple products, your items may be shipped separately depending on their availability, production location, or fulfillment requirements.

You may therefore receive more than one package and more than one tracking number for a single order.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because the shipping address provided was incorrect or incomplete, additional shipping costs may apply if a replacement shipment is requested.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at dabouzihassan0@gmail.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

7. Delayed Orders

Estimated delivery dates are provided for guidance only.

LONE AURA is not responsible for delays caused by shipping carriers, customs authorities, severe weather, strikes, incorrect address information, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us at dabouzihassan0@gmail.com and provide your order number so we can review the situation.

8. Lost Packages

If your tracking information indicates that a package has been lost in transit, please contact us at dabouzihassan0@gmail.com.

After reviewing the shipment and confirming that the package is considered lost, we may provide a replacement or other appropriate compensation, in accordance with our Refund & Damaged Items Policy.

A package that is marked as delivered by the carrier but cannot be located may require additional verification before any replacement or compensation is provided.

9. Damaged Packages or Products

If your order arrives damaged, defective, misprinted, or with the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging, if applicable

If the issue is confirmed, we may provide a replacement or appropriate compensation.

You generally do not need to return the damaged or incorrect item unless we specifically request that you do so.

10. International Orders and Customs

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Any customs duties, import taxes, or similar charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

11. Delivery Issues

If you believe there is an issue with your delivery, please contact us as soon as possible at:

Email: dabouzihassan0@gmail.com

Please include your order number and any relevant tracking information so that we can investigate the issue and assist you.

12. Changes to This Shipping Policy

LONE AURA reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

By placing an order with LONE AURA, you acknowledge and agree to this Shipping Policy.

Contact

For questions regarding shipping or your order, please contact us:

LONE AURA
Email: dabouzihassan0@gmail.com